Every shipped order gets a tracking number by email. If you have it, enter it with the carrier named in that email.
Can't find your tracking number?
Check the spam or promotions folder of the inbox you used at checkout. If it isn't there, email us your order number and we'll resend it.
Tracking shows no movement
Tracking can take 24–48 hours to register its first scan after a label is created. If there's been no scan after 5 business days, contact us and we'll open a trace with the carrier.
Order marked delivered but not received
Check with neighbours and any building reception first, then contact us within 7 days. We'll work with the carrier and make it right.