Ordering
How long until my order ships?
Orders are processed within 1–2 business days, then move to the carrier. Full timings are on our Shipping & Delivery page.
Can I change or cancel my order?
Yes, as long as it hasn't entered processing. Email us with your order number as soon as possible.
Do you ship outside the US?
Not at the moment. US addresses only.
Seasonal timing
Will my order arrive before the holiday?
Each seasonal collection lists an order-by date. Order before it and standard shipping arrives in time under normal carrier conditions.
What if I order after the cut-off?
We'll still ship it, but we can't promise pre-holiday delivery. If timing is critical, email us before ordering and we'll tell you honestly whether it's achievable.
Payment
What payment methods do you accept?
All major credit and debit cards, plus the express wallets shown at checkout.
What currency are prices in?
All prices are in US dollars (USD).
Is checkout secure?
Yes. Payments are processed by Shopify Payments over an encrypted connection. We never see or store your card details.
Returns
What's your return policy?
30 days from delivery on unused items in original packaging. Details on our Returns & Exchanges page.
My item arrived damaged.
Email us within 7 days with photos and we'll replace or refund it in full.
Products
Where do your products come from?
We work with a vetted network of suppliers and fulfilment partners. Product pages list materials and dimensions where the manufacturer provides them.
Do you restock sold-out items?
Seasonal lines are usually limited. Once a season's stock is gone it typically doesn't return until the following year.