Our return window
You may return most items within 30 days of delivery for a refund of the item price.
Condition
Items must be unused, in their original packaging and in resalable condition. Seasonal décor that has been installed, assembled or displayed cannot be returned.
How to start a return
- Email us with your order number and the item you'd like to return.
- We'll reply within one business day with return instructions and an address.
- Ship the item back. Return postage is the customer's responsibility unless the item arrived damaged or incorrect.
Refunds
Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable.
Damaged or incorrect items
If your item arrives damaged, defective or not what you ordered, email us within 7 days of delivery with photos. We'll replace it or refund it in full, including shipping, at no cost to you.
Non-returnable items
- Personalised or custom-made items
- Perishable goods and consumables
- Gift cards
- Items marked final sale
Cancellations
Orders can be cancelled free of charge before they enter processing. Once an order has been dispatched it must be handled as a return.